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Address

114/202 Jells Rd, Wheelers Hill VIC 3150

Email

admin@alphadisabilitysupport.com.au

Contact

Day Time – 03 8903275

After Hours – 0466 072 021

Have Questions? Get In Touch!

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FAQ's

Frequently Asked Questions

"What kind of training do your staff receive, and can I choose my support worker?

We ensure that our staff are fully qualified for their roles and receive ongoing training to continuously enhance our services. As long as the support coordinator has the necessary qualifications to meet your specific care needs, we’re happy to accommodate your choice.

How is your pricing structured, and does it follow the NDIS Price Guide?

Before recommending our services, we take the time to understand your care needs and goals. Once we have a clear picture, we ensure that the services align with your NDIS plan budget and the NDIS Price Guide—transparent pricing with no hidden costs.

How do you handle feedback, complaints, and ensure continuous improvement?

We actively review all feedback and complaints to enhance the quality of our services. If you raise a concern, we’ll keep you informed throughout the process and provide a clear explanation of the outcome. To share your feedback or submit a complaint.

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We honour the diverse communities such as the LGBTQ of which we are a part and we celebrate the extraordinary diversity of people that each represent.

We acknowledge the traditional owners of the lands. We pay respect to Elders, past and present and acknowledge the ongoing connection that Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

Aboriginal peoples of the Kulin Nations are the Traditional Custodians of the lands now named City of Greater Dandenong. Those who live, work and contribute to the municipality walk in the footsteps of the Bunurong/Boon Wurrung and Wurundjeri Woi-wurrung Peoples, and are enriched by Australia’s First Peoples experiences, cultures, histories and knowledge.

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