Feedback & Complaints
Your feedback matters
At Alpha Disability Support, we are committed to providing respectful, safe and person-centred support.
If you are unhappy with any aspect of our service, we want to hear from you. Your feedback helps us understand what happened, address concerns and continually improve the support we provide.
You have the right to raise a complaint without fear of losing or having your supports negatively affected.
We’re Here to Listen
You can use this form to provide feedback or make a complaint about our services, staff, communication, support arrangements or any other concern.You can make a complaint yourself, or a family member, carer, nominee, support coordinator or representative can raise a concern on your behalf.You may also contact Alpha Disability Support directly if you would prefer to discuss your concern with someone from our team.
We receive your complain
Your complain will be received by our team and reviewed.
We acknowledge your concern
Where contact details have been provided, we will acknowledge your complaint and may contact you if we need additional information.
We investigate
We will review the information provided and, whare appropriate, speak with relevant people to understand what happened.
We work towards a resolution
We will consider appropriate actions to address your concerns and improve our services where required.
We communicate the outcome
Where appropriate, we will provide you with information about the outcome and any actions taken.
You Have the Right to Make a Complaint
You can raise concerns directly with Alpha Disability Support. You can also choose to make a complaint to the NDIS Quality and Safeguards Commission. Making a complaint to an external organisation does not prevent you from raising your concern with Alpha Disability Support.
NDIS Quality and Safeguards Commission
📞 1800 035 544
🌏 ndiscommission.gov.au
Your Complaint Will Not Affect Your Supports
We want everyone who receives support from Alpha Disability Support to feel comfortable raising concerns. You will not be disadvantaged simply because you provide feedback or make a complaint. We encourage participants, families, carers and representatives to speak with us when something does not feel right.
Need to Talk to Someone?
If you would prefer to speak with our team rather than complete the online form, please contact Alpha Disability Support
0435159335
Wheelers Hill, VIC 3150