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Information for Support Coordinators

Your Trusted NDIS Support Partner in Melbourne

At Alpha Disability Support, we understand the vital role Support Coordinators and Recovery Coaches play in helping participants achieve their goals.

We work collaboratively with support coordinators, families, allied health professionals and carers to deliver reliable, participant-focused supports that promote independence, wellbeing and community inclusion.

Our experienced team is committed to providing responsive communication, quality service delivery and personalised support tailored to each participant’s individual goals and preferences.

We are currently accepting new referrals across Melbourne and surrounding suburbs.

Why Support Coordinators Choose Alpha Disability Support

We believe that successful outcomes come from strong partnerships.

Our organisation offers:

  • Registered NDIS Provider
  • Fast referral response times
  • Experienced and compassionate support workers
  • Person-centred service delivery
  • Flexible support arrangements
  • Reliable communication
  • Collaborative approach with multidisciplinary teams
  • Regular progress updates
  • Goal-focused support planning

Our priority is ensuring participants receive high-quality supports that align with their NDIS goals and personal aspirations.

Our Referral Process

We have designed a simple and efficient referral process to make participant onboarding as smooth as possible.

Step 1 – Referral Submission
Support Coordinators, Recovery Coaches, families or participants can submit a referral via:
Website enquiry form
Email
Phone
Referral documentation
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Step 2 – Initial Review
Our intake team reviews the referral information and contacts the participant or their representative to discuss:
Support requirements
Participant goals
Funding arrangements
Service preferences
Availability
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Step 3 – Initial Consultation
We arrange an intake meeting to better understand the participant's needs and develop a personalised support plan.
This meeting may include:
Participant
Family members
Support Coordinator
Recovery Coach
Guardian or nominee
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Step 4 – Support Worker Matching
We carefully match participants with suitable support workers based on:
Personality
Interests
Cultural preferences
Communication style
Experience
Individual support needs
Building strong relationships between participants and support workers is one of our highest priorities.
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Step 5 – Service Commencement
Once the Service Agreement is finalised, supports can commence according to the participant's goals and schedule.
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Referral Response Time

We understand the importance of timely service delivery.

Our team aims to:

  • Acknowledge referrals within one business day
  • Contact participants promptly
  • Complete intake discussions as quickly as possible
  • Commence supports subject to participant needs and staff availability

Urgent referrals will be prioritised where appropriate.

FAQ's

Frequently Asked Questions

Are you accepting new NDIS participants?

Yes. Alpha Disability Support is currently accepting new NDIS participants across Melbourne and surrounding suburbs. We welcome referrals from participants, families, support coordinators, recovery coaches and local area coordinators (LACs).

What areas of Melbourne do you service?

We provide services across Melbourne and surrounding suburbs, including Mulgrave, Wheelers Hill, Glen Waverley, Dandenong, Springvale, Noble Park, Clayton, Blackburn, Forest Hill and nearby areas. If you are located outside these areas, please contact us to discuss your support needs.

Do you support plan-managed participants?

Yes. We support plan-managed participants and can work directly with your plan manager to process service bookings and invoices.

Do you support self-managed participants?

Yes. We welcome self-managed participants and can provide flexible support arrangements tailored to your individual goals and preferences.

Do you support NDIA-managed participants?

Yes. We can support NDIA-managed participants where appropriate funding and service agreements are in place.

Do you work with support coordinators?

Absolutely. We regularly work alongside support coordinators, recovery coaches, allied health professionals, families and carers to ensure participants receive coordinated and effective support.

Can a support coordinator refer a participant?

Yes. Support coordinators can refer participants directly to Alpha Disability Support. We aim to respond promptly to referrals and discuss suitable support options based on the participant’s goals and needs.

Do you provide mental health support?

Yes. We provide support for participants living with mental health conditions and psychosocial disabilities. Our focus is on building confidence, independence, community engagement and daily living skills.

Do you support psychosocial disabilities?

Yes. We support participants with psychosocial disabilities by assisting with routine building, social participation, community access, emotional wellbeing and independent living goals.