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Privacy Policy


Website: https://alphadisabilitysupport.com.au

Alpha Disability Support (ABN: [insert ABN]) respects your privacy and is committed to protecting the personal and sensitive information we collect in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission Practice Standards.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or visit our website.

1. Collection of Personal Information

We may collect personal and sensitive information that is reasonably necessary for us to provide NDIS and disability support services. This may include:

  • Personal details (name, address, contact details, date of birth)

  • Identification documents (Medicare card, driver’s licence, passport)

  • Health and medical information (diagnoses, treatment plans, reports from health professionals)

  • NDIS participant details (NDIS number, plan information, goals)

  • Financial information (for billing and payment purposes)

  • Emergency contact details

  • Records of communications with you (phone, email, in person, via our website)

We will only collect information directly from you (or your authorised representative) unless you have consented to us collecting it from a third party, or we are required/permitted by law.

2. Use of Personal Information

We use your personal and sensitive information to:

  • Provide NDIS and disability support services

  • Develop and deliver personalised support plans

  • Communicate with you, your family, carers, and authorised representatives

  • Meet our obligations under the NDIS Code of Conduct and Practice Standards

  • Maintain internal administrative, business, and quality assurance processes

  • Comply with Australian law, government, and regulatory requirements

3. Disclosure of Personal Information

We will only disclose your information where:

  • You have provided consent

  • It is necessary to provide services (e.g. to medical professionals, allied health providers, plan managers, support coordinators)

  • It is required by the NDIS Quality and Safeguards Commission, NDIA, or other authorised government agencies

  • It is required by law (e.g. responding to a court order or lawful request)

  • To protect the safety and wellbeing of you or others

We will never sell or trade your personal information.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

  • Information is stored securely in locked facilities and/or encrypted electronic systems.

  • Staff receive regular privacy and confidentiality training.

  • Access to sensitive information is restricted to authorised personnel only.

When personal information is no longer required, we will securely destroy or de-identify it in accordance with legal obligations.

5. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.

Requests can be made by contacting us (see Section 8). We will respond within a reasonable time and in line with our legal obligations.

6. Website and Online Data

When you visit our website, we may collect information such as:

  • IP address, browser type, and pages visited (via cookies or analytics tools)

  • Information you submit through online forms

This information is used for website functionality, security, and service improvement. You can adjust your browser settings to refuse cookies, but some site features may not work as intended.

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

7. Complaints and Concerns

If you believe we have breached your privacy or mishandled your information, you can lodge a complaint:

  • Directly with Alpha Disability Support:
    Email:admin@alphadisabilitysupport.com.au

     

    Phone: 03 8903275

    Address: 114/202 Jells Rd, Wheelers Hill VIC 3150

  • NDIS Quality and Safeguards Commission:
    Phone: 1800 035 544
    Website: www.ndiscommission.gov.au

We will take all complaints seriously and respond promptly.

8. Contact Us

For access requests, corrections, complaints, or questions about this Privacy Policy, please contact:

Alpha Disability Support
Email:admin@alphadisabilitysupport.com.au

Phone: 03 8903275

Address: 114/202 Jells Rd, Wheelers Hill VIC 3150

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We honour the diverse communities such as the LGBTQIA+ of which we are a part and we celebrate the extraordinary diversity of people that each represent.

We acknowledge the traditional owners of the lands. We pay respect to Elders, past and present and acknowledge the ongoing connection that Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

Aboriginal peoples of the Kulin Nations are the Traditional Custodians of the lands now named City of Greater Dandenong. Those who live, work and contribute to the municipality walk in the footsteps of the Bunurong/Boon Wurrung and Wurundjeri Woi-wurrung Peoples, and are enriched by Australia’s First Peoples experiences, cultures, histories and knowledge.

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Privacy Policy